FAQ
Ordering & Shopping
How can I place an order?
You can place an order by visiting our store, sending us a WhatsApp message, or contacting us through Instagram
Do I need an appointment for bridal shopping?
Appointments are recommended for bridal consultations so we can provide you with a dedicated styling and shopping experience.
Can I book a video consultation?
Yes. We offer virtual shopping and video consultations by appointment for customers who cannot visit the store.
Can I visit the store without an appointment?
Yes. Walk-ins are welcome. However, appointments are recommended for bridal consultations and personalized styling.
Custom Stitching & Tailoring
Do you offer custom stitching?
Yes. We provide custom stitching and personalized fitting services to create an outfit according to your style, preferences, and measurements.
Do you take custom bridal orders?
Yes. We specialize in custom bridal outfits designed according to your preferred style, design, and measurements.
Can I give my own measurements?
Absolutely. You can provide your measurements, and our team will tailor the outfit accordingly.
Do you offer alterations?
Yes. Alteration services are available for eligible purchases to help achieve the desired fit.
Products & Sizes
What products do you offer?
We offer a wide range of ethnic and occasion wear, including:
- Bridal Lehengas
- Designer Suits
- Anarkalis
- Sharara & Ghararas
- Party Wear
- Festive Wear
- Dupattas
- Custom Couture
What sizes are available?
We offer sizes from XS to XXL. Custom sizing is also available for selected outfits.
Shipping & Delivery
Do you ship across India?
Yes. We provide delivery across India.
Do you ship internationally?
Yes. International shipping is available for customers outside India.
How long does delivery take?
Delivery timelines depend on the type of order:
Ready-to-wear: 5–7 day
Custom orders: 2–6 weeks, depending on the design and customization requirements
Returns & Exchanges
Can I exchange or return my order?
Customized outfits are generally not eligible for return or exchange. If there is an issue with your order, please contact our customer support team for assistance.
Payments
What payment methods do you accept?
We accept multiple payment options, including:
- UPI
- Credit/Debit Cards
- Net Banking
- Cash
- Bank Transfer
Do you offer Cash on Delivery (COD)?
COD availability depends on your location and the type of product or order.
Special Services
Do you offer gift vouchers?
Yes. Gift vouchers are available for special occasions and can be a great choice for gifting someone special.
Get in touch
Have questions about your order, or a general enquiry?
