Terms & Conditions
TERMS & CONDITIONS
Effective Date: [Insert Effective Date]
Welcome to Rang Rachna, a luxury Indian ethnic wear and bridal couture brand operated by AV Textiles ("Company", "We", "Us", "Our").
These Terms and Conditions ("Terms") govern Your access to and use of www.rangrachna.in, our mobile website, social media stores, WhatsApp Business services, physical retail stores, customer support services, and all products and services offered by Rang Rachna.
Our registered office is situated in Jalandhar, Punjab, India.
By accessing, browsing, registering, purchasing, or otherwise using our Website or Services, You acknowledge that You have read, understood, and agree to be legally bound by these Terms and Conditions, together with our Privacy Policy, Shipping Policy, Returns & Exchange Policy, and any other policies published on our Website.
If You do not agree with any provision of these Terms, You should immediately discontinue using the Website.
These Terms constitute a legally binding agreement between You and AV Textiles.
1. DEFINITIONS
For the purpose of these Terms, unless the context otherwise requires:
"Company" means AV Textiles operating under the brand name Rang Rachna.
"Brand" means Rang Rachna.
"Website" means www.rangrachna.in and every webpage, subdomain, landing page, mobile version, application, or online platform operated by Us.
"Customer", "Buyer", "User", "You", and "Your" refer to any individual, company, partnership, organization, or legal entity using the Website or purchasing products.
"Products" include but are not limited to:
• Bridal Lehengas
• Designer Lehengas
• Designer Suits
• Punjabi Suits
• Anarkalis
• Sarees
• Gowns
• Indo-Western Wear
• Dupattas
• Fashion Accessories
• Customized Couture
• Ready-to-Wear Apparel
• Made-to-Order Apparel
• Any other products sold by Rang Rachna.
"Services" include:
• Styling Consultation
• Video Shopping
• WhatsApp Shopping
• Custom Stitching
• Bridal Consultation
• Personal Shopping Assistance
• Measurement Assistance
• International Shipping
• Appointment Booking
• Product Alteration
• Customer Support
"Order" means every purchase request placed through the Website or any official sales channel.
"Custom Order" means any product manufactured, stitched, altered, embroidered, resized, dyed, modified, or personalized according to Customer specifications.
"Business Day" means any day except Sundays, national holidays, and officially declared holidays in Punjab.
2. ACCEPTANCE OF TERMS
Your continued use of this Website signifies Your unconditional acceptance of these Terms.
These Terms apply to:
• Visitors
• Registered Users
• Customers
• Guest Checkout Users
• International Buyers
• Corporate Buyers
• Wholesale Customers
• Individuals purchasing through WhatsApp
• Customers purchasing through Instagram, Facebook, or any official sales platform operated by Rang Rachna.
By using the Website, You confirm that:
• You are legally competent to enter into a binding contract.
• All information provided by You is true, complete, and accurate.
• You will comply with all applicable laws.
• You will not misuse the Website or its services.
• You will not use the Website for fraudulent or unlawful activities.
3. MODIFICATION OF TERMS
We reserve the right to modify, update, amend, revise, replace, or discontinue any provision of these Terms at any time without prior notice where permitted by law.
Updated Terms shall become effective immediately upon publication on the Website unless otherwise stated.
Your continued use of the Website after any modification constitutes Your acceptance of the revised Terms.
It is Your responsibility to review these Terms periodically.
4. BUSINESS INFORMATION
Business Name:
AV Textiles
Brand Name:
Rang Rachna
Website:
www.rangrachna.in
Registered Office:
Jalandhar, Punjab, India
Customer Support:
Email: info@rangrachna.in
Business Hours:
Monday to Saturday
10:00 AM to 7:00 PM (IST)
5. ELIGIBILITY
Only individuals capable of entering into legally enforceable contracts under the Indian Contract Act, 1872, may use the Website.
Persons under 18 years of age may browse the Website but may only place orders through a parent or legal guardian.
By placing an Order, You represent that:
• You are at least 18 years old, or
• You have obtained the consent of Your parent or legal guardian.
The Company reserves the right to refuse service, cancel Orders, suspend accounts, or terminate access if it is determined that a User is not legally eligible.
6. USER ACCOUNT REGISTRATION
To access certain features, You may be required to create an account.
During registration, You agree to provide:
• Full Name
• Mobile Number
• Email Address
• Shipping Address
• Billing Address
• PIN Code
• Country
• Any other information reasonably required.
You agree that:
• Information provided shall always remain accurate.
• You will promptly update any changes.
• You shall not create fake accounts.
• You shall not impersonate another individual.
• You shall maintain only one personal account unless expressly permitted.
The Company reserves the right to verify account information through email, SMS, WhatsApp, OTP, or telephone.
7. ACCOUNT SECURITY
You are solely responsible for maintaining the confidentiality of:
• Login credentials
• Passwords
• OTPs
• Verification codes
• Email accounts
• Mobile numbers associated with Your account.
Any activity conducted through Your account shall be deemed authorized by You unless promptly reported as unauthorized.
If You suspect unauthorized access, You must notify Us immediately.
The Company shall not be liable for any loss arising from Your failure to safeguard account credentials.
8. WEBSITE USAGE
You agree to use the Website only for lawful purposes.
• Upload malicious software.
• Attempt unauthorized access.
• Interfere with Website security.
• Circumvent technical restrictions.
• Scrape or copy Website content without permission.
• Use automated bots or scripts without authorization.
• Misrepresent Your identity.
• Engage in fraudulent transactions.
• Violate intellectual property rights.
• Use the Website to distribute spam or harmful content.
Violation of these obligations may result in suspension or termination of access and, where appropriate, legal action.
9. PRODUCT INFORMATION
We strive to ensure that all product descriptions, images, dimensions, prices, and specifications displayed on the Website are accurate. However, minor variations may occur due to factors such as photography, screen settings, handcrafted production techniques, or updates from designers and manufacturers.
Images are intended for illustrative purposes only. Actual products may vary slightly in color, texture, embellishments, embroidery placement, or finishing.
Certain products are handcrafted and may naturally contain slight irregularities that reflect artisanal workmanship. These variations are not considered manufacturing defects.
We reserve the right to correct any errors, inaccuracies, or omissions in product information at any time without prior notice, including after an order has been placed, subject to applicable consumer protection laws.
10. PRODUCTS AND SERVICES
Rang Rachna offers luxury Indian ethnic wear and related fashion products through its Website, retail stores, social media platforms, and other authorized sales channels.
Our product categories include, but are not limited to:
• Bridal Lehengas
• Designer Lehengas
• Wedding Suits
• Punjabi Suits
• Salwar Kameez Sets
• Shararas
• Ghararas
• Palazzo Sets
• Sarees
• Designer Gowns
• Indo-Western Wear
• Dupattas
• Bridal Accessories
• Fashion Accessories
• Made-to-Order Couture
• Ready-to-Wear Collections
• Festive Wear
• Party Wear
• Seasonal Collections
• Limited Edition Collections
The availability of products may vary depending on stock levels, production schedules, seasonal demand, designer availability, and manufacturing capacity.
Certain products displayed on the Website are made only after an order is confirmed and may require additional production time.
We reserve the right to discontinue, modify, replace, or withdraw any product, collection, or service at any time without prior notice.
11. PRODUCT AVAILABILITY
All products displayed on the Website are subject to availability.
Adding a product to Your cart does not reserve the product.
A product shall be considered reserved only after:
• Full payment (or approved partial payment, if applicable) is successfully received;
• Inventory is verified; and
• Your order is accepted by the Company.
In the event that a product becomes unavailable after an order has been placed, We may:
• Offer a suitable alternative;
• Offer a revised delivery timeline;
• Allow You to modify the order; or
• Cancel the order and process a refund for the unavailable item, where applicable.
12. PRODUCT DESCRIPTIONS
We make every reasonable effort to ensure that product descriptions, specifications, measurements, fabrics, embroidery details, and pricing are accurate.
However:
• Product dimensions may vary slightly due to manual measurement.
• Embroidery placement may differ slightly from product images.
• Lace, trims, tassels, and embellishments may vary depending on material availability.
• Certain handcrafted elements may differ from the displayed images.
• Fabric dye lots may result in slight colour variations.
Such variations are considered inherent characteristics of handcrafted and designer garments and shall not be treated as defects.
13. PRICING POLICY
All prices displayed on the Website are in Indian Rupees (INR) unless otherwise specified.
Prices are subject to change without prior notice.
The Company reserves the right to revise prices due to:
• Changes in raw material costs;
• Changes in labour costs;
• Import or export duties;
• Currency fluctuations;
• Changes in tax rates;
• Manufacturing costs;
• Market conditions;
• Pricing errors.
The price applicable to an order shall be the price displayed at the time the order is successfully placed and accepted by the Company.
14. TAXES (GST)
All prices displayed on the Website shall be inclusive or exclusive of applicable Goods and Services Tax (GST), as clearly indicated on the product page or at checkout.
Customers are responsible for ensuring the accuracy of billing information required for tax invoices.
For international orders, local customs duties, import taxes, VAT, GST, brokerage fees, and other government-imposed charges are the sole responsibility of the customer unless otherwise expressly stated.
15. PRICING ERRORS
Despite our best efforts, pricing errors may occasionally occur.
If a product is displayed with an incorrect price due to:
• Human error;
• Technical malfunction;
• Software issues;
• Data synchronization errors;
• Third-party integration issues; or
• Typographical mistakes,
the Company reserves the right to:
• Cancel the order;
• Refuse shipment;
• Correct the pricing;
• Contact the customer for further instructions before processing the order.
If payment has already been received, the amount paid for the affected item shall be refunded using the original payment method, subject to applicable processing timelines.
16. ORDER PLACEMENT
Orders may be placed through:
• The official Website;
• WhatsApp Business;
• Instagram Shopping;
• Facebook Shop;
• Telephone orders (where offered);
• Video shopping consultations;
• Physical retail stores;
• Other authorized channels operated by the Company.
Submitting an order constitutes an offer by You to purchase the selected products. Acceptance of an order occurs only when the Company confirms the order and dispatches the products.
17. ORDER CONFIRMATION
After placing an order, You may receive an acknowledgement by email, SMS, or WhatsApp confirming that Your request has been received.
This acknowledgement does not constitute acceptance of Your order.
An order is deemed accepted only after:
• Payment is successfully verified (where applicable);
• Product availability is confirmed;
• Fraud checks are completed;
• The Company issues a formal order confirmation and/or dispatch notification.
The Company reserves the right to refuse or cancel any order before dispatch without incurring liability, subject to applicable consumer laws.
18. PAYMENT METHODS
The Company may accept payment through one or more of the following methods:
• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Digital Wallets
• Cash on Delivery (where available)
• Bank Transfer
• Store Credit
• Gift Cards
• EMI (if offered)
• International Payment Gateways
• Any other payment methods introduced from time to time.
Payments are processed through secure third-party payment service providers. The Company does not store complete payment card information on its servers.
19. PAYMENT AUTHORIZATION
By submitting payment information, You represent and warrant that:
• You are authorized to use the payment method provided;
• The payment information is accurate and complete;
• The payment method has sufficient funds or credit available;
• The transaction does not violate any applicable law.
The Company reserves the right to decline any transaction that appears suspicious, fraudulent, or unauthorized.
20. CASH ON DELIVERY (COD)
Cash on Delivery may be available only for selected products, serviceable locations, and eligible order values.
The Company reserves the right to:
• Restrict COD for certain products or pin codes;
• Require advance payment for high-value orders;
• Verify COD orders by phone, SMS, WhatsApp, or email before processing;
• Cancel COD orders that cannot be verified after reasonable attempts.
Repeated refusal to accept COD orders may result in restriction or suspension of COD privileges for future purchases.
21. ORDER CANCELLATION BY THE CUSTOMER
Customers may request cancellation of an order before it enters processing or production.
Cancellation requests must be submitted through the Company's official customer support channels.
Orders that have already entered production, customization, stitching, embroidery, quality inspection, packaging, or dispatch may not be eligible for cancellation.
Approved refunds for eligible cancellations will be processed to the original payment method within the timelines specified in the Company's Refund Policy.
22. ORDER CANCELLATION BY THE COMPANY
The Company reserves the right to cancel or refuse any order for reasons including, but not limited to:
• Product unavailability;
• Pricing or technical errors;
• Suspected fraudulent activity;
• Incomplete or inaccurate customer information;
• Failure of payment authorization;
• Violation of these Terms;
• Legal or regulatory restrictions;
• Force majeure events;
• Operational constraints beyond the Company's reasonable control.
If payment has been received for a cancelled order, the Company will initiate a refund in accordance with its Refund Policy.
23. FRAUD PREVENTION
To protect both customers and the Company, all orders may be subject to verification.
The Company may request additional information, including proof of identity, billing confirmation, or payment verification, before processing an order.
Failure to provide requested information within a reasonable period may result in order cancellation.
The Company reserves the right to report suspected fraudulent activities to relevant authorities and payment service providers.
24. SHIPPING POLICY
Rang Rachna ("Company," "We," "Us," or "Our") is committed to delivering every order safely, securely, and within the estimated delivery timelines. We partner with reputed domestic and international logistics providers to facilitate deliveries across India and to selected international destinations.
Shipping timelines displayed on the Website are estimates only and should not be interpreted as guaranteed delivery dates unless expressly stated otherwise in writing.
All shipments are subject to product availability, successful payment verification, order confirmation, quality inspection, packaging, courier acceptance, transportation schedules, customs procedures (for international shipments), weather conditions, and other operational factors.
The Company reserves the right to select the courier or logistics partner best suited for the shipment.
25. DOMESTIC SHIPPING
We currently deliver to most serviceable pin codes across India.
Domestic shipping services are subject to the operational coverage of our logistics partners.
Certain remote, rural, restricted, or government-controlled areas may not be eligible for delivery.
Estimated delivery timelines generally range between:
• Ready-to-Ship Products: 2–7 Business Days
• Made-to-Order Products: As communicated on the product page or order confirmation
• Bridal Couture & Customized Orders: As confirmed individually
Delivery timelines are estimates only and may vary due to operational circumstances.
26. INTERNATIONAL SHIPPING
Rang Rachna offers international shipping to selected countries through recognized international courier partners.
International orders are subject to:
• Import regulations of the destination country;
• Customs clearance procedures;
• Export compliance requirements;
• Airline and freight schedules;
• Government regulations;
• Security inspections.
Customers are responsible for ensuring that the ordered products may legally be imported into their destination country.
The Company shall not be responsible if customs authorities refuse, delay, seize, or return a shipment due to local import restrictions.
27. SHIPPING CHARGES
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
Shipping fees may vary depending on:
• Delivery location;
• Order value;
• Product dimensions;
• Product weight;
• Courier charges;
• Insurance requirements;
• Customs documentation;
• Express delivery requests.
The Company reserves the right to revise shipping charges without prior notice.
Any promotional free shipping offer shall be governed by its own specific terms and conditions.
28. CUSTOMS DUTIES, TAXES & IMPORT CHARGES
For international shipments, the customer shall be solely responsible for payment of:
• Customs duties;
• Import duties;
• VAT;
• GST;
• Local taxes;
• Brokerage fees;
• Clearance charges;
• Government levies;
• Inspection fees;
• Any other charges imposed by customs or regulatory authorities.
These charges are not included in the product price unless expressly stated.
Failure to pay customs duties may result in delays, return of the shipment, confiscation, storage charges, or destruction of the goods by customs authorities. Any additional costs arising from such events may be recoverable from the customer, where permitted by law.
29. ORDER PROCESSING
Before dispatch, every order may undergo one or more of the following processes:
• Payment verification;
• Fraud screening;
• Inventory confirmation;
• Quality inspection;
• Measurement verification (where applicable);
• Alteration or customization (if requested);
• Packaging;
• Dispatch scheduling.
Processing times vary depending on the nature of the product and shall be communicated where necessary.
30. DELIVERY TIMELINES
Estimated delivery timelines commence from the date of dispatch and not necessarily from the date the order is placed.
The Company endeavors to dispatch orders within the estimated timeframe; however, delivery dates are indicative only.
Delivery may be delayed due to factors beyond our reasonable control, including:
• Weather conditions;
• Natural disasters;
• Public holidays;
• Government restrictions;
• Political disturbances;
• Transportation disruptions;
• Airline delays;
• Customs inspections;
• Industrial actions or strikes;
• Public health emergencies;
• Supply chain interruptions;
• Technical failures;
• Operational issues affecting logistics partners.
The Company shall not be liable for delays caused by such circumstances.
31. DELIVERY ATTEMPTS
Our courier partners generally make multiple attempts to deliver the shipment.
If delivery cannot be completed because:
• the recipient is unavailable;
• the address is incorrect or incomplete;
• the customer refuses delivery;
• access to the premises is restricted; or
• delivery cannot reasonably be completed,
the shipment may be returned to the Company.
Additional shipping, handling, storage, or re-delivery charges may apply before the order is shipped again.
32. ADDRESS ACCURACY
Customers are solely responsible for providing accurate shipping information, including:
• Recipient's full name;
• Mobile number;
• Complete address;
• Landmark (if applicable);
• Postal/ZIP code;
• State;
• Country.
The Company shall not be responsible for delays, losses, or additional expenses arising from incorrect or incomplete shipping information provided by the customer.
If an address correction is requested after dispatch, the Company will attempt to assist where possible but cannot guarantee that changes can be made once the shipment is in transit.
33. RISK OF LOSS & TITLE
Ownership and risk of loss for the products generally pass to the customer upon delivery of the shipment to the address specified in the order, subject to applicable law.
Where a shipment is accepted by a third party at the delivery address (such as a family member, security personnel, receptionist, or authorized recipient), delivery shall be deemed completed.
Customers are encouraged to ensure that someone is available to receive high-value shipments.
34. INSPECTION UPON DELIVERY
Customers should inspect the outer packaging and the delivered products immediately upon receipt.
If the shipment appears visibly damaged, tampered with, or incomplete, the customer should:
• Note the issue with the delivery personnel where possible;
• Capture photographs or videos of the package before opening;
• Contact Rang Rachna Customer Support within 24 hours of delivery.
Failure to report visible transit damage within the specified period may affect our ability to investigate and resolve the issue.
35. PARTIAL SHIPMENTS
Where an order contains multiple items, the Company may dispatch the products in separate shipments based on stock availability, production schedules, or logistical considerations.
Customers will not be charged additional shipping fees for Company-initiated split shipments unless expressly communicated prior to dispatch.
Each shipment shall be treated as a separate delivery for operational purposes.
36. UNDELIVERABLE SHIPMENTS
If a shipment is returned to the Company due to reasons attributable to the customer, including but not limited to:
• incorrect address;
• repeated delivery failure;
• refusal to accept delivery (without a valid reason);
• failure to respond to courier communications; or
• failure to pay applicable customs duties (for international shipments),
the Company may:
• cancel the order;
• deduct applicable shipping, return shipping, customs, storage, and handling charges from any eligible refund; or
• require payment of additional charges before re-dispatching the shipment.
37. FORCE MAJEURE AFFECTING DELIVERY
The Company shall not be responsible for delays or failures in delivery resulting from events beyond its reasonable control, including but not limited to:
• earthquakes;
• floods;
• fires;
• storms;
• pandemics;
• epidemics;
• war;
• terrorism;
• civil unrest;
• governmental restrictions;
• transportation embargoes;
• labour disputes;
• courier disruptions;
• power failures;
• cyber incidents; or
• any other force majeure event.
In such cases, delivery timelines may be extended without liability to the Company.
38. CUSTOMER SUPPORT FOR SHIPPING
For any shipping or delivery-related queries, customers may contact our Customer Support team using the contact details published on the Website.
To facilitate assistance, customers should provide:
• Order Number;
• Registered Email Address;
• Registered Mobile Number;
• Description of the issue;
• Supporting photographs or documents, where applicable.
The Company will make reasonable efforts to investigate and respond to shipping-related concerns in a timely manner.
39. GENERAL RETURNS POLICY
At Rang Rachna, every garment is carefully inspected before dispatch to ensure it meets our quality standards. Many of our products are handcrafted, designer-made, or customized and therefore require a specialized return policy.
Returns are accepted only in accordance with these Terms and our Returns & Exchange Policy available on the Website.
The Company reserves the right to refuse any return request that does not comply with these Terms or applicable law.
40. RETURN ELIGIBILITY
A product may be eligible for return only if all of the following conditions are satisfied:
• The return request is submitted within the return period specified on the Website.
• The product is unused, unworn, unwashed, and unaltered.
• The product remains in its original condition.
• All original tags, labels, seals, authenticity cards, certificates, and packaging are intact.
• The product has not been damaged due to misuse, negligence, or improper handling after delivery.
• A valid proof of purchase is provided.
The Company may require photographs or videos of the product before approving a return.
41. NON-RETURNABLE PRODUCTS
Unless otherwise required under applicable consumer protection laws, the following products are generally not eligible for return:
• Bridal Lehengas
• Made-to-Order Products
• Custom-Stitched Garments
• Customized Products
• Altered Garments
• Personalized Products
• Monogrammed Products
• Pre-Booked Collections
• Limited Edition Products
• Clearance Sale Products
• Final Sale Merchandise
• Products purchased during special promotional events marked "No Return"
• Gift Cards
• Digital Products
• Products that have been used, washed, worn, stained, or damaged after delivery.
42. EXCHANGE POLICY
Eligible products may be exchanged subject to:
• Product availability.
• Size availability.
• Approval by the Company.
• Completion of quality inspection.
Exchanges may be offered for:
• Size issues.
• Manufacturing defects.
• Incorrect products delivered.
• Products damaged during transit.
Exchange requests based solely on changes in personal preference, style, occasion, or colour choice may not be accepted unless expressly permitted by the Company.
43. SIZE EXCHANGE
Customers are encouraged to review the size guide carefully before placing an order.
If an eligible ready-to-wear garment does not fit, the Company may, at its sole discretion:
• Offer an exchange for another available size;
• Recommend alterations where feasible; or
• Provide another suitable resolution.
Custom-stitched garments made according to customer-provided measurements are generally not eligible for size exchanges unless the discrepancy is due to an error by the Company.
44. RETURN APPROVAL PROCESS
All returns are subject to prior approval.
To request a return, the customer must contact Customer Support and provide:
• Order Number.
• Registered email address.
• Registered mobile number.
• Reason for return.
• Photographs or videos of the product, if requested.
Approval of a return request does not guarantee acceptance of the returned product. All returned items are subject to inspection upon receipt.
45. QUALITY INSPECTION OF RETURNED PRODUCTS
Every returned product undergoes a quality inspection.
The inspection may include verification of:
• Original tags.
• Packaging.
• Signs of wear.
• Stains.
• Perfume or fragrance.
• Alterations.
• Missing accessories.
• Damage caused after delivery.
If a returned product does not meet the return conditions, the Company reserves the right to reject the return and return the product to the customer.
46. MANUFACTURING DEFECTS
If a product contains a genuine manufacturing defect, the Company may, after inspection, choose to:
• Repair the product;
• Replace the product;
• Exchange the product; or
• Refund the purchase price, where appropriate.
Minor variations inherent to handcrafted products—including slight colour differences, embroidery placement, beadwork, or fabric texture—shall not be considered manufacturing defects.
47. INCORRECT OR DAMAGED PRODUCTS
If the customer receives:
• An incorrect product;
• A damaged product;
• An incomplete shipment; or
• A product that appears tampered with,
the customer should notify the Company within 48 hours of delivery, along with clear photographs or videos of the package and product.
Failure to report such issues within the specified period may affect the Company's ability to investigate and provide a remedy.
48. REFUND POLICY
Approved refunds shall generally be processed using the original payment method used for the purchase.
Refund timelines may vary depending on:
• Payment gateway processing;
• Banking procedures;
• Credit card issuer policies;
• Regulatory requirements.
The Company is not responsible for delays caused by banks, payment gateways, or financial institutions after the refund has been initiated.
49. REFUND DEDUCTIONS
Where permitted by applicable law, the Company may deduct reasonable amounts from an eligible refund to cover:
• Shipping charges;
• Return shipping charges;
• Customs duties (if applicable);
• Payment gateway charges;
• Restoration costs for products returned in a condition different from that in which they were delivered.
Any such deductions will be communicated to the customer where appropriate.
50. STORE CREDIT
In certain circumstances, the Company may, at its discretion, issue a refund in the form of Store Credit instead of a monetary refund, provided the customer agrees.
Store Credit:
• Is non-transferable;
• Has no cash value;
• May be subject to an expiry period as specified at the time of issuance;
• Can only be redeemed on eligible purchases through authorized Rang Rachna sales channels.
51. ORDER CANCELLATION BY THE CUSTOMER
Cancellation requests must be submitted before an order enters production, customization, stitching, embroidery, or dispatch.
Once a product has entered any of these stages, cancellation may not be possible.
Any cancellation approved by the Company will be processed in accordance with the Refund Policy.
52. ORDER CANCELLATION BY THE COMPANY
The Company reserves the right to cancel any order due to:
• Product unavailability;
• Pricing or technical errors;
• Suspected fraud;
• Payment failure;
• Violation of these Terms;
• Legal or regulatory restrictions;
• Force majeure events;
• Operational constraints.
If payment has already been received, an appropriate refund will be initiated in accordance with these Terms.
53. REFUSAL OF DELIVERY
If a customer refuses to accept delivery without a valid reason after the product has been dispatched, the Company reserves the right to:
• Deduct shipping and return shipping costs;
• Deduct customs or handling charges, where applicable;
• Decline future Cash on Delivery (COD) orders from the customer; or
• Restrict future purchases in cases of repeated abuse.
54. CHARGEBACK POLICY
Customers are encouraged to contact the Company's Customer Support team to resolve any payment or order issues before initiating a chargeback with their bank or payment provider.
Fraudulent or unjustified chargebacks may result in:
• Suspension of the customer account;
• Cancellation of pending orders;
• Recovery proceedings for amounts due, where permitted by law; and
• Reporting to payment service providers or relevant authorities.
Nothing in this clause limits a customer's statutory rights under applicable consumer protection laws.
55. CUSTOMER RESPONSIBILITY
Customers are responsible for:
• Reviewing product descriptions carefully before purchase;
• Selecting the correct size and measurements;
• Providing accurate delivery information;
• Inspecting products promptly upon delivery; and
• Following the product care instructions provided by the Company.
Failure to comply with these responsibilities may affect eligibility for returns, exchanges, or refunds.
56. BRIDAL COUTURE & LUXURY COLLECTIONS
Rang Rachna specializes in premium bridal couture, designer ethnic wear, handcrafted ensembles, and luxury fashion collections. Due to the exclusive and personalized nature of these products, additional terms apply to all bridal and couture purchases.
Bridal garments often involve extensive hand embroidery, artisan craftsmanship, custom tailoring, premium fabrics, and made-to-order production. As such, production timelines, fitting requirements, and finishing processes may differ significantly from ready-to-wear products.
Customers are advised to place bridal orders well in advance of their event date to allow sufficient time for production, fittings, alterations, quality inspections, and delivery.
57. MADE-TO-ORDER PRODUCTS
Certain products displayed on the Website or offered in-store are manufactured only after an order is confirmed.
Made-to-order garments may require additional time for:
• Fabric procurement;
• Hand embroidery;
• Dyeing;
• Stitching;
• Finishing;
• Quality inspection; and
• Packaging.
Estimated production timelines are indicative only and may vary depending on craftsmanship requirements and production capacity.
58. CUSTOMIZED ORDERS
A product shall be considered customized if any modification is made at the customer's request, including but not limited to:
• Custom measurements;
• Sleeve modifications;
• Neckline alterations;
• Length adjustments;
• Fabric changes (where available);
• Colour customization;
• Dupatta modifications;
• Embroidery additions or reductions;
• Personalization or monogramming;
• Design alterations approved by the Company.
Customized orders are created specifically for the customer and generally cannot be resold.
Accordingly, customized products are non-cancellable, non-returnable, and non-refundable, except where required by applicable consumer protection laws or in the event of a verified manufacturing defect attributable to the Company.
59. CUSTOMER MEASUREMENTS
Customers requesting customized garments are solely responsible for providing accurate body measurements.
Measurements may be submitted through:
• The Website;
• WhatsApp;
• Email;
• Video consultation;
• Physical store visit; or
• Any other method approved by the Company.
Customers are encouraged to verify all measurements carefully before submission.
Where measurements are provided by the customer, the Company shall not be responsible for fitting issues resulting from inaccurate, incomplete, or outdated measurements.
60. MEASUREMENT ASSISTANCE
The Company may provide measurement guidance through charts, instructional videos, or consultations for the customer's convenience.
Such guidance is informational only and does not constitute a guarantee of fit.
Where possible, customers are encouraged to visit an authorized Rang Rachna showroom or consult a qualified tailor for professional measurements before placing a customized order.
61. FITTING & TRIALS
Depending on the nature of the garment, one or more fitting sessions may be recommended before final delivery.
Customers shall cooperate in scheduling fittings within the agreed timelines.
Delays in attending fittings or providing required feedback may affect delivery schedules.
Where a customer is unable to attend a fitting, the Company shall not be responsible for fitting issues that could reasonably have been identified during such trial sessions.
62. ALTERATION POLICY
Minor alterations may be available for eligible products, subject to:
• Product design;
• Fabric limitations;
• Embellishment placement;
• Technical feasibility; and
• Availability of skilled artisans.
Alteration services may be complimentary or chargeable depending on the nature of the alteration, the product purchased, and the time elapsed since delivery.
Customers shall bear any shipping costs associated with sending products for alterations unless otherwise agreed by the Company.
63. ALTERATION LIMITATIONS
Certain alterations may not be technically possible without affecting the garment's design, embroidery, or structural integrity.
Examples include, but are not limited to:
• Significant size reductions or enlargements;
• Major neckline redesigns;
• Extensive sleeve modifications;
• Alterations affecting heavy embroidery or embellishments;
• Changes to garment silhouette.
The Company reserves the right to decline alteration requests that may compromise the quality, appearance, or durability of the product.
64. FABRIC VARIATIONS
Many Rang Rachna garments are created using premium fabrics sourced from different weaving clusters and textile manufacturers.
Natural variations in:
• Texture;
• Weave;
• Weight;
• Finish;
• Softness; and
• Hand feel
are inherent characteristics of textile production and do not constitute defects.
65. HANDCRAFTED PRODUCTS
A significant number of our products are handcrafted by skilled artisans using traditional techniques.
As a result, slight variations in:
• Embroidery placement;
• Beadwork;
• Sequins;
• Stone work;
• Mirror work;
• Zari work;
• Thread work;
• Hand painting;
• Motif placement; and
• Surface texture
are natural characteristics of handcrafted luxury garments and enhance their uniqueness.
Such variations shall not be considered manufacturing defects.
66. COLOUR VARIATIONS
Although every effort is made to display product colours accurately, actual colours may vary due to:
• Screen resolution;
• Device settings;
• Lighting conditions;
• Photography;
• Dye lots;
• Fabric characteristics;
• Hand-dyeing techniques.
Minor colour variations between displayed images and delivered products are normal and shall not be considered defects.
67. EMBELLISHMENT VARIATIONS
Products featuring:
• Hand embroidery;
• Sequins;
• Beads;
• Crystals;
• Pearls;
• Mirror work;
• Tassels;
• Fringe;
• Decorative trims; or
• Other handcrafted embellishments
may exhibit slight differences in placement, quantity, or finish due to artisanal craftsmanship and production processes.
Where an embellishment becomes unavailable due to supplier constraints, the Company may substitute it with an equivalent embellishment of comparable quality without materially affecting the overall appearance of the product.
68. PRODUCT CARE
Customers shall follow the care instructions provided with each product.
Unless otherwise specified, luxury garments should be:
• Dry cleaned by experienced professionals;
• Stored in breathable garment bags;
• Protected from prolonged exposure to sunlight;
• Handled carefully to avoid snagging, tearing, or damage to embellishments.
Improper washing, ironing, steaming, or storage may damage delicate fabrics or embroidery and may void eligibility for returns, exchanges, or alterations.
69. EVENT DATE RESPONSIBILITY
Customers are responsible for informing the Company of any required event or delivery date at the time of placing the order.
While the Company will make reasonable efforts to accommodate requested timelines, delivery by a specific event date cannot be guaranteed unless expressly confirmed in writing.
The Company shall not be liable for losses arising from delayed orders where insufficient production time was available or where delays result from circumstances beyond its reasonable control.
70. STORAGE OF COMPLETED ORDERS
Customers shall collect or accept delivery of completed orders within the timeframe communicated by the Company.
Where a customer fails to collect or accept delivery within a reasonable period, the Company may:
• Charge reasonable storage fees;
• Arrange re-delivery at the customer's expense; or
• Treat the order as abandoned after providing reasonable notice, subject to applicable law.
71. PHOTOGRAPHY & PORTFOLIO RIGHTS
With the customer's prior consent, the Company may photograph or record completed garments for inclusion in its portfolio, website, catalogues, or social media channels.
No personally identifiable information shall be published without the customer's separate consent, except where required by law.
Customers may withdraw consent for future promotional use by notifying the Company in writing. Such withdrawal will not affect materials already published before the request was received, where removal is not reasonably practicable.
72. INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights associated with the Website, products, services, branding, content, and marketing materials are owned by or licensed to AV Textiles, operating under the brand name Rang Rachna, unless otherwise expressly stated.
Nothing contained in these Terms shall be interpreted as granting any license, ownership, or proprietary interest in any intellectual property belonging to the Company or its licensors.
All rights not expressly granted herein are reserved.
73. WEBSITE CONTENT OWNERSHIP
The Website and all of its contents, including but not limited to:
• Product photographs;
• Fashion imagery;
• Videos;
• Product descriptions;
• Catalogues;
• Collections;
• Logos;
• Icons;
• Graphics;
• Illustrations;
• Artwork;
• Layouts;
• Website design;
• User interface;
• Source code;
• Databases;
• Text;
• Audio;
• Marketing content; and
• Other digital assets,
are protected under applicable intellectual property laws, including copyright, trademark, and other proprietary rights.
Unless expressly permitted in writing, no content may be copied, reproduced, distributed, modified, published, displayed, or commercially exploited.
74. COPYRIGHT
All original literary, artistic, photographic, audiovisual, and digital works appearing on the Website are protected by applicable copyright laws.
Customers may view, download, or print Website content solely for personal, non-commercial purposes, provided that:
• no copyright notice is removed;
• the content is not modified;
• no ownership rights are claimed; and
• the content is not redistributed or sold.
Any commercial use without prior written permission is strictly prohibited.
75. TRADEMARKS
The names "Rang Rachna", "AV Textiles", together with all associated logos, taglines, trade dress, service marks, and brand identifiers used by the Company are proprietary assets of the Company or are used under valid authorization.
No person may use, register, reproduce, imitate, or otherwise exploit any such trademarks in a manner likely to cause confusion or suggest sponsorship, affiliation, or endorsement without the Company's prior written consent.
76. PRODUCT DESIGNS
Certain garments, embroidery layouts, motifs, patterns, styling concepts, design combinations, and couture creations displayed or sold by the Company may constitute original creative works or may be supplied by independent designers under valid commercial arrangements.
Customers shall not reproduce, manufacture, commercially replicate, or distribute such designs without obtaining all necessary permissions from the relevant rights holders.
Where a product incorporates design elements owned by third-party designers, all corresponding intellectual property rights remain with the respective owners.
77. LIMITED LICENSE TO USE THE WEBSITE
Subject to compliance with these Terms, the Company grants Users a limited, revocable, non-exclusive, non-transferable license to access and use the Website solely for personal and lawful shopping purposes.
This license does not permit Users to:
• reproduce Website content;
• create derivative works;
• sell or sublicense Website materials;
• reverse engineer Website functionality;
• frame or mirror Website pages;
• use automated tools to collect Website data; or
• use Website content for commercial purposes without prior written authorization.
The Company may revoke this license at any time if these Terms are violated.
78. PROHIBITED WEBSITE ACTIVITIES
Users shall not engage in any activity that may interfere with the operation, security, integrity, or availability of the Website.
Prohibited activities include, but are not limited to:
• attempting unauthorized access to systems or accounts;
• introducing malware, viruses, ransomware, spyware, or malicious code;
• bypassing security measures;
• data scraping, harvesting, or mining;
• automated purchasing or bot activity;
• denial-of-service attacks;
• impersonating another individual or entity;
• providing false account information;
• interfering with payment processing;
• uploading unlawful, offensive, or harmful content.
The Company reserves the right to suspend or permanently terminate access where such activities are detected.
79. USER-GENERATED CONTENT
Where the Website permits Users to upload or submit content—including reviews, photographs, testimonials, comments, suggestions, feedback, questions, or other materials ("User Content")—the User remains responsible for such content.
By submitting User Content, You represent and warrant that:
• You own or have the necessary rights to the content;
• the content does not infringe the rights of any third party;
• the content is accurate to the best of Your knowledge;
• the content complies with applicable laws and these Terms.
80. LICENSE TO USE USER CONTENT
By submitting User Content to the Company, You grant the Company a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, transferable, and sublicensable license to use, reproduce, modify, publish, distribute, display, translate, adapt, and otherwise exploit such content for business purposes, including marketing, advertising, promotional campaigns, and Website operations, subject to applicable law.
Where required by law, the Company will obtain additional consent before using identifiable personal information beyond the scope reasonably expected from the submission.
81. CUSTOMER REVIEWS & TESTIMONIALS
Customers may voluntarily provide reviews or testimonials regarding their experience with the Company's products or services.
Reviews should be:
• truthful;
• respectful;
• based on genuine experiences;
• free from defamatory, misleading, abusive, or unlawful statements.
The Company reserves the right to moderate, edit for formatting, or remove reviews that violate these Terms, while not altering the substance of genuine customer opinions.
82. SOCIAL MEDIA CONTENT
Customers who voluntarily tag, mention, or share publicly available photographs or videos featuring Rang Rachna products may be contacted by the Company to request permission to repost such content on its official channels.
The Company will seek appropriate permission before reposting user-generated content where reasonably required.
83. THIRD-PARTY LINKS
The Website may contain links to third-party websites, payment gateways, social media platforms, or other external resources.
Such links are provided for convenience only.
The Company does not control or endorse third-party websites and is not responsible for:
• their content;
• privacy practices;
• security;
• availability;
• products or services offered.
Users access third-party websites at their own risk.
84. SOFTWARE & WEBSITE AVAILABILITY
The Company endeavors to maintain uninterrupted access to the Website. However, the Website may occasionally become unavailable due to:
• scheduled maintenance;
• technical upgrades;
• software updates;
• server failures;
• internet disruptions;
• cyber incidents; or
• circumstances beyond the Company's reasonable control.
The Company does not guarantee continuous, uninterrupted, or error-free operation of the Website.
85. SUSPENSION OR TERMINATION OF ACCESS
The Company may suspend, restrict, or terminate a User's access to the Website, without prior notice where appropriate, if it reasonably believes that the User has:
• violated these Terms;
• engaged in fraudulent activity;
• misused promotional offers;
• attempted unauthorized access;
• infringed intellectual property rights;
• engaged in unlawful conduct; or
• otherwise acted in a manner that may harm the Company, its customers, or its operations.
Termination of access shall not affect any rights or obligations that accrued prior to termination.
86. RESERVATION OF RIGHTS
The Company expressly reserves all legal rights and remedies available under applicable law in relation to any infringement of its intellectual property rights, misuse of the Website, or violation of these Terms.
Nothing in these Terms limits the Company's ability to seek injunctive relief, damages, or any other remedy available under applicable law.
87. PRIVACY COMMITMENT
At Rang Rachna, operated by AV Textiles, we respect the privacy of our customers and are committed to protecting personal information collected through our Website, mobile platforms, social media channels, WhatsApp Business account, physical stores, and customer support services.
We collect, process, store, and use personal information only for legitimate business purposes and in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable regulations.
Our detailed practices are described in our separate Privacy Policy, which forms an integral part of these Terms.
88. INFORMATION WE COLLECT
Depending on how You interact with Rang Rachna, we may collect information including:
Personal Information
• Full Name
• Mobile Number
• Email Address
• Shipping Address
• Billing Address
• Date of Birth (where voluntarily provided)
• Gender (optional)
• Wedding/Event Date (if voluntarily provided for bridal consultations)
Transaction Information
• Order History
• Payment Status
• Invoice Details
• Shipping Information
• Return Requests
• Refund Records
Technical Information
• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Statistics
• Cookies
• Session Information
Communication Records
• WhatsApp conversations
• Email correspondence
• Telephone recordings (where legally permissible)
• Customer support chats
• Appointment requests
89. PURPOSE OF DATA COLLECTION
We may process personal information for purposes including:
• Processing orders;
• Delivering products;
• Providing customer support;
• Responding to inquiries;
• Managing customer accounts;
• Sending order updates;
• Providing styling consultations;
• Scheduling bridal appointments;
• Processing returns and refunds;
• Preventing fraud;
• Improving our Website and services;
• Complying with legal obligations;
• Sending marketing communications where consent has been provided or another lawful basis applies.
We will process personal information only to the extent reasonably necessary for these purposes.
90. CUSTOMER CONSENT
By using our Website or submitting personal information, You consent to the collection and processing of Your information for the purposes described in these Terms and our Privacy Policy, where such consent is the appropriate legal basis.
Where required by applicable law, You may withdraw consent for certain types of processing by contacting the Company. Withdrawal of consent does not affect processing already carried out lawfully before withdrawal.
91. COOKIES
Our Website may use cookies and similar technologies to:
• remember customer preferences;
• maintain login sessions;
• improve Website performance;
• analyze visitor behavior;
• personalize user experience;
• enhance security.
Customers may disable cookies through their browser settings; however, doing so may affect certain Website features.
92. MARKETING COMMUNICATIONS
With Your consent where required, or where otherwise permitted by law, the Company may send:
• Promotional Emails;
• SMS Messages;
• WhatsApp Messages;
• New Arrival Notifications;
• Festival Offers;
• Bridal Collection Updates;
• Exclusive Invitations;
• Loyalty Program Benefits;
• Cart Reminders.
Customers may opt out of promotional communications at any time using the unsubscribe option or by contacting Customer Support.
Operational communications relating to orders, payments, deliveries, or legal notices may continue to be sent where necessary.
93. WHATSAPP COMMUNICATIONS
Customers who contact Rang Rachna through WhatsApp or voluntarily provide their mobile number may receive communications regarding:
• Order confirmations;
• Payment updates;
• Shipping notifications;
• Appointment reminders;
• Measurement assistance;
• Customer support;
• Product availability;
• Promotional messages, where permitted.
Customers may request that promotional WhatsApp communications cease while continuing to receive essential order-related updates.
94. ACCOUNT SECURITY
Customers are responsible for maintaining the confidentiality of their account credentials.
You agree to:
• Keep Your password confidential;
• Not share OTPs or verification codes;
• Notify the Company promptly of any suspected unauthorized access;
• Use a secure device when accessing Your account.
The Company is not responsible for losses resulting from a customer's failure to safeguard account credentials, except to the extent required by applicable law.
95. PAYMENT SECURITY
Payments are processed through secure third-party payment gateways using industry-standard security measures.
The Company does not intentionally store complete debit or credit card numbers, CVV codes, or other sensitive payment authentication data on its own servers.
While reasonable safeguards are employed, no electronic transmission or storage system can be guaranteed to be completely secure.
96. FRAUD PREVENTION
To protect customers and the Company, we may employ reasonable fraud detection measures, including:
• identity verification;
• address verification;
• payment verification;
• order pattern analysis;
• device verification;
• risk assessment.
Where suspicious activity is detected, the Company may request additional documentation or temporarily suspend order processing pending verification.
97. DATA SHARING
We may share customer information with trusted service providers only where reasonably necessary to operate our business, including:
• logistics partners;
• payment processors;
• technology service providers;
• marketing service providers (subject to applicable law and customer preferences);
• customer support platforms;
• legal or regulatory authorities where required by law.
We require such service providers to protect personal information in accordance with applicable contractual and legal obligations.
We do not sell customers' personal information to third parties.
98. DATA RETENTION
The Company retains personal information only for as long as reasonably necessary to:
• fulfil the purposes for which it was collected;
• comply with legal and regulatory obligations;
• resolve disputes;
• enforce these Terms; or
• maintain appropriate business records.
When information is no longer required, it will be deleted, anonymized, or securely disposed of in accordance with applicable law and internal retention policies.
99. CUSTOMER RIGHTS
Subject to applicable law, customers may have rights to:
• request access to certain personal information held by the Company;
• request correction of inaccurate or incomplete information;
• request deletion of personal information where legally applicable;
• withdraw consent for certain processing activities;
• object to or restrict processing in circumstances provided by law.
Requests may be submitted to the Company's designated customer support or grievance contact. The Company may verify the requestor's identity before acting on such requests.
100. DATA BREACH RESPONSE
If the Company becomes aware of a personal data breach that is likely to require notification under applicable law, it will take appropriate steps to:
• investigate the incident;
• contain and mitigate its effects;
• notify affected individuals or competent authorities where legally required; and
• implement corrective measures to reduce the risk of recurrence.
101. THIRD-PARTY SERVICES
The Website may integrate with third-party platforms such as payment gateways, social media services, analytics providers, and messaging services.
These third-party services operate under their own terms and privacy practices. The Company is not responsible for the privacy practices or content of external platforms.
Customers are encouraged to review the applicable privacy policies of such third parties before using their services.
102. GRIEVANCE REDRESSAL
Customers who have concerns regarding privacy, personal information, or data processing may contact the Company's Grievance Officer using the contact details published on the Website.
The Company will make reasonable efforts to acknowledge and address complaints within the timelines required under applicable law.
103. POLICY UPDATES
The Company may update its Privacy Policy and related practices from time to time to reflect changes in law, technology, or business operations.
Material changes will be communicated where required by law. Continued use of the Website after such updates constitutes acceptance of the revised policy, to the extent permitted by applicable law.
104. DISCLAIMER OF WARRANTIES
Unless expressly stated otherwise in writing, all products, services, content, and materials made available through the Website are provided on an "as available" and "as is" basis.
To the fullest extent permitted by applicable law, the Company does not make any express or implied warranty regarding:
• uninterrupted availability of the Website;
• error-free operation of the Website;
• compatibility with every device or browser;
• uninterrupted access to online services;
• accuracy or completeness of third-party information;
• continuous availability of every product.
Nothing in this clause limits any statutory warranties or consumer rights that cannot legally be excluded under applicable law.
105. PRODUCT REPRESENTATION
The Company makes every reasonable effort to present products accurately.
However, Customers acknowledge that:
• colours may vary due to screen settings;
• handcrafted products naturally contain slight variations;
• embroidery placement may differ slightly;
• measurements may have minor tolerances;
• fabric texture may differ slightly between production batches.
These variations are normal characteristics of luxury handcrafted garments and do not constitute manufacturing defects.
106. WEBSITE INFORMATION
Information published on the Website is intended for general informational and commercial purposes.
Although reasonable efforts are made to keep information accurate and current, the Company does not guarantee that:
• every description is completely free from typographical errors;
• pricing information will remain unchanged;
• every photograph precisely reflects the final product;
• all Website content will always remain current.
The Company reserves the right to correct errors at any time.
107. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, the Company's total liability arising out of or relating to any individual order shall not exceed the amount actually paid by the customer for the product giving rise to the claim.
This limitation applies only to the extent permitted by law and does not exclude liability that cannot legally be limited.
108. EXCLUSION OF INDIRECT DAMAGES
Subject to applicable law, the Company shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to:
• loss of profits;
• loss of business opportunities;
• loss of goodwill;
• loss of anticipated savings;
• interruption of business;
• reputational harm;
• emotional distress arising solely from delayed delivery or cancelled events;
• loss of data.
This exclusion applies even if the Company had been advised of the possibility of such losses, except where prohibited by law.
109. EVENT-RELATED PURCHASES
Customers purchasing garments for weddings, receptions, engagements, festivals, or other special events are encouraged to place their orders sufficiently in advance.
Unless expressly guaranteed in writing, the Company does not warrant that a product will be delivered by a particular event date.
Customers should allow reasonable time for production, alterations, quality inspections, courier transit, and unforeseen delays.
110. THIRD-PARTY SERVICES
The Company may engage independent third parties, including:
• courier companies;
• payment gateways;
• logistics providers;
• technology vendors;
• communication platforms.
The Company is not responsible for the independent acts, omissions, or policies of such third parties, except to the extent liability arises under applicable law.
111. PRODUCT CARE RESPONSIBILITY
After delivery, Customers are responsible for:
• proper storage;
• appropriate cleaning;
• following garment care instructions;
• protecting garments from moisture, excessive heat, chemicals, perfumes, or improper handling.
The Company shall not be responsible for damage resulting from improper care after delivery.
112. CUSTOMER RESPONSIBILITY
Customers agree that they are responsible for:
• providing accurate measurements;
• selecting appropriate sizes;
• reviewing product descriptions;
• verifying shipping information;
• inspecting products upon delivery;
• reporting concerns within the timelines specified in these Terms.
The Company shall not be liable for losses arising from inaccurate information provided by the Customer.
113. INDEMNIFICATION
To the extent permitted by law, You agree to indemnify and hold harmless AV Textiles, its directors, partners, employees, representatives, consultants, affiliates, and authorized agents from claims, liabilities, losses, costs, expenses, and reasonable legal fees arising directly from:
• Your breach of these Terms;
• Your misuse of the Website;
• Your violation of applicable laws;
• infringement of third-party rights by You;
• fraudulent or unlawful conduct attributable to You.
This obligation does not apply to losses arising from the Company's own negligence, wilful misconduct, or other liability that cannot legally be excluded.
114. FORCE MAJEURE
The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:
• natural disasters;
• earthquakes;
• floods;
• fires;
• epidemics;
• pandemics;
• government restrictions;
• war;
• terrorism;
• riots;
• civil unrest;
• transportation failures;
• labour strikes;
• power outages;
• cyberattacks;
• supply chain disruptions;
• import or export restrictions;
• customs delays;
• shortages of raw materials.
During such events, performance of obligations may be suspended or extended for the duration reasonably necessary.
115. NO WAIVER
Failure or delay by the Company in exercising any right or remedy under these Terms shall not constitute a waiver of that right.
A waiver shall be effective only if made expressly in writing by an authorized representative of the Company.
Any waiver relating to one provision or one occasion shall not be interpreted as a waiver of any other provision or future breach.
116. SEVERABILITY
If any provision of these Terms is determined by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where possible.
The remaining provisions shall continue in full force and effect.
117. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy, Shipping Policy, Returns & Exchange Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between the Customer and the Company concerning the use of the Website and the purchase of products or services.
They supersede prior understandings or communications relating to the same subject matter.
118. SURVIVAL
Any provisions that by their nature are intended to survive termination or completion of a transaction shall remain effective after the termination of these Terms or closure of a Customer account.
Such provisions include, where applicable:
• intellectual property;
• payment obligations;
• indemnification;
• limitation of liability;
• dispute resolution;
• governing law;
• confidentiality obligations.
119. ASSIGNMENT
The Company may assign or transfer its rights and obligations under these Terms to any affiliate, successor, or purchaser of its business, subject to applicable law.
Customers may not assign or transfer their rights or obligations under these Terms without the prior written consent of the Company.
120. ELECTRONIC RECORDS
These Terms constitute an electronic record under applicable Indian law.
Acceptance of these Terms through electronic means, including by clicking an acceptance button, placing an order, or using the Website, shall have the same legal effect as acceptance through a written signature, where recognized by applicable law.
Electronic communications between the Company and the Customer shall satisfy any legal requirement that communications be in writing, subject to applicable law.
121. GOVERNING LAW
These Terms and Conditions, together with all policies incorporated by reference, shall be governed by and construed in accordance with the laws of the Republic of India.
The rights and obligations of the Company and the Customer shall be interpreted in accordance with all applicable Indian laws, including but not limited to:
• The Indian Contract Act, 1872
• The Consumer Protection Act, 2019
• The Information Technology Act, 2000
• The Digital Personal Data Protection Act, 2023
• The Sale of Goods Act, 1930 (where applicable)
• The Arbitration and Conciliation Act, 1996 (as amended)
• Applicable GST laws
• Other applicable Central and State laws in force from time to time.
Nothing in these Terms shall restrict or exclude any statutory rights available to consumers under applicable law.
122. GOOD FAITH RESOLUTION
The Company believes that most disputes can be resolved quickly through open communication.
Before initiating formal legal proceedings, Customers are encouraged to contact Rang Rachna Customer Support and provide:
• Order Number;
• Registered Email Address;
• Registered Mobile Number;
• Detailed description of the issue;
• Relevant supporting documents or photographs.
The Company shall make reasonable efforts to resolve genuine complaints promptly and fairly.
123. DISPUTE RESOLUTION
If a dispute, claim, controversy, or disagreement arises out of or in connection with:
• these Terms;
• use of the Website;
• purchase of products;
• services provided by the Company;
• payment disputes;
• returns or refunds;
• delivery issues; or
• interpretation of these Terms,
the parties shall first attempt to resolve the dispute amicably through mutual discussions.
If the dispute cannot be resolved within a reasonable period, either party may proceed in accordance with the Arbitration clause below or pursue any other remedy available under applicable law.
124. ARBITRATION
Subject to applicable consumer protection laws and any rights that cannot legally be waived, disputes that the parties agree to submit to arbitration shall be referred to a sole arbitrator.
The arbitrator shall be appointed by mutual agreement of the parties. If the parties cannot agree on an appointment, the arbitrator may be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.
The arbitration proceedings shall:
• be conducted in the English language;
• follow the provisions of applicable Indian arbitration law; and
• result in an award that shall be final and binding upon the parties, subject to any rights available under applicable law.
Nothing in this clause prevents a party from seeking interim or injunctive relief from a competent court where such relief is legally available.
125. SEAT AND VENUE OF ARBITRATION
Unless otherwise required by applicable law or mutually agreed in writing, the seat and venue of arbitration shall be Jalandhar, Punjab, India.
126. JURISDICTION
Subject to the Arbitration clause above and any rights available to consumers under applicable law, the courts having jurisdiction in Jalandhar, Punjab, India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms, the Website, or any transaction with AV Textiles (Rang Rachna).
Where applicable law provides a consumer with the right to approach another competent forum or authority, nothing in this clause is intended to restrict that statutory right.
127. LEGAL NOTICES
All official notices to the Company should be sent to the contact details published on the Website or such other address as the Company may notify from time to time.
Notices from the Company to Customers may be sent through:
• Email;
• SMS;
• WhatsApp;
• Courier;
• Registered Post;
• Notifications displayed on the Website; or
• Any other legally recognized electronic communication method.
A notice shall generally be deemed delivered:
• immediately upon successful electronic transmission where no delivery failure is indicated;
• on the date acknowledged by the recipient; or
• as otherwise provided by applicable law.
128. GRIEVANCE REDRESSAL
Customers may contact the Company's designated Grievance Officer for concerns relating to:
• Website usage;
• Orders;
• Payments;
• Refunds;
• Privacy;
• Data protection;
• Intellectual property;
• Consumer complaints; or
• Any other issue arising under these Terms.
The contact details of the Grievance Officer shall be published on the Website and updated whenever necessary.
The Company will make reasonable efforts to acknowledge and address grievances within the timelines prescribed by applicable law.
129. COMPLIANCE WITH APPLICABLE LAWS
Customers agree to comply with all applicable laws, rules, and regulations while using the Website or purchasing products.
Customers shall not use the Website for any unlawful purpose, including but not limited to:
• money laundering;
• financing unlawful activities;
• identity theft;
• payment fraud;
• intellectual property infringement;
• distribution of unlawful or harmful content.
The Company reserves the right to cooperate with law enforcement agencies and competent authorities where legally required.
130. EXPORT COMPLIANCE
Where products are shipped internationally, Customers are responsible for complying with the import laws, customs regulations, and sanctions applicable in the destination country.
The Company reserves the right to refuse or cancel orders where fulfilling the order would violate applicable export control laws, sanctions, or trade restrictions.
131. RECORDS AND ELECTRONIC COMMUNICATIONS
The Customer agrees that electronic records maintained by the Company in the ordinary course of business, including order records, invoices, payment confirmations, shipping confirmations, and communications, may be relied upon as evidence to the extent permitted by applicable law.
Electronic communications between the Company and the Customer shall have the same legal effect as written communications where recognized under applicable law.
132. MODIFICATIONS TO THE WEBSITE
The Company reserves the right to:
• update the Website;
• modify Website features;
• introduce or discontinue services;
• change product categories;
• improve Website functionality;
• suspend portions of the Website for maintenance; or
• permanently discontinue any feature,
at its sole discretion and without prior notice where legally permissible.
The Company shall not be liable for any temporary unavailability arising from such modifications.
133. BUSINESS TRANSFER
If the Company undergoes a merger, acquisition, restructuring, sale of assets, or other business transfer, the rights and obligations under these Terms may be transferred to the successor entity, subject to applicable law.
The Company will take reasonable steps to ensure that the successor continues to honour applicable obligations to Customers.
134. HEADINGS
The headings used in these Terms are provided solely for convenience and reference.
They shall not affect the interpretation or legal meaning of any provision.
135. LANGUAGE
These Terms are prepared in the English language.
If the Company provides translations for convenience, the English version shall prevail to the extent permitted by applicable law in the event of any inconsistency.
136. EFFECTIVE DATE
These Terms shall become effective on the date specified on the Website and shall remain in force until amended or replaced by the Company.
Updated versions will supersede all previous versions from their effective date.
137. GIFT CARDS
The Company may issue physical or digital Gift Cards from time to time.
Unless otherwise specified:
• Gift Cards shall remain valid for the period stated at the time of issuance.
• Gift Cards are non-refundable and cannot be exchanged for cash.
• Lost, stolen, damaged, or unauthorized Gift Cards may not be replaced.
• Gift Cards may only be redeemed through authorized Rang Rachna sales channels.
• If the purchase value exceeds the Gift Card balance, the Customer shall pay the remaining amount using an accepted payment method.
• Gift Cards obtained through fraud, misuse, or unauthorized means may be cancelled without prior notice.
The Company reserves the right to amend or discontinue its Gift Card programme at any time.
138. LOYALTY PROGRAMME
The Company may introduce a loyalty or membership programme to reward eligible customers.
Where applicable:
• Loyalty Points shall be credited only after successful completion of an eligible purchase.
• Loyalty Points have no monetary value unless expressly stated.
• Loyalty Points are non-transferable.
• Loyalty Points may expire after the validity period specified by the Company.
• Loyalty Points cannot be redeemed after expiry.
• Loyalty Points may not be available on discounted products, gift cards, taxes, shipping charges, or excluded categories.
The Company reserves the right to modify, suspend, or discontinue the loyalty programme at any time.
139. PROMOTIONAL OFFERS
From time to time, the Company may introduce promotional campaigns, festival offers, launch offers, referral programmes, cashback schemes, seasonal sales, or limited-time discounts.
Unless specifically stated otherwise:
• Offers are valid only during the promotional period.
• Offers cannot be exchanged for cash.
• Offers are non-transferable.
• Offers are subject to stock availability.
• The Company reserves the right to modify or withdraw any promotional offer without prior notice.
Promotional offers shall always be subject to their individual terms and conditions.
140. DISCOUNT CODES & COUPONS
Discount coupons or promotional codes:
• must be used before their expiry date;
• may be limited to selected categories or products;
• may have minimum purchase requirements;
• may not be combined with other offers unless expressly permitted;
• may be cancelled if obtained fraudulently.
Only one coupon code may generally be applied per order unless otherwise specified.
141. SALE & CLEARANCE PRODUCTS
Products sold under:
• End of Season Sale (EOSS);
• Clearance Sale;
• Warehouse Sale;
• Flash Sale;
• Limited Time Sale; or
• Final Sale,
may be subject to special conditions.
Unless otherwise required by applicable law:
• Sale products may not be eligible for return or exchange.
• Additional discounts may not apply to already discounted products.
• Promotional codes may not be valid on sale merchandise.
The applicable product page or promotion shall specify any restrictions.
142. REFERRAL PROGRAMME
Where the Company operates a referral programme:
• referral benefits shall apply only after the qualifying conditions are fulfilled;
• referral rewards may be withdrawn if fraud or abuse is detected;
• self-referrals are prohibited;
• referral benefits cannot be exchanged for cash unless expressly stated.
The Company may amend or discontinue referral programmes without prior notice.
143. MEMBERSHIP BENEFITS
The Company may introduce premium membership programmes providing benefits such as:
• early access to collections;
• priority appointments;
• exclusive previews;
• member-only offers;
• personalized styling services;
• invitation-only events.
Membership benefits may be modified or discontinued at the Company's discretion.
144. BUSINESS HOURS
Customer Support and business operations shall generally be available during the business hours published on the Website.
Support requests received outside business hours may be addressed on the next working day.
145. CUSTOMER SUPPORT
Customers may contact Rang Rachna regarding:
• product enquiries;
• order status;
• payments;
• shipping;
• returns;
• exchanges;
• alterations;
• appointments;
• complaints; or
• other service-related matters.
Customers should provide relevant details, including the Order Number and registered contact information, to assist in resolving enquiries efficiently.
146. CONTACT INFORMATION
Business Name: AV Textiles
Brand Name: Rang Rachna
Website: www.rangrachna.in
Registered Office: Jalandhar, Punjab, India
Customer Support Email: info@rangrachna.in
The Company may update its contact details from time to time. Customers should refer to the Website for the latest information.
147. AMENDMENTS
The Company reserves the right to amend, modify, update, or replace these Terms and Conditions at any time to reflect:
• changes in applicable law;
• changes in business operations;
• technological developments;
• new services or products;
• improvements to customer experience.
Updated Terms shall become effective upon publication on the Website unless otherwise stated.
148. ENTIRE UNDERSTANDING
These Terms, together with the Privacy Policy, Shipping Policy, Returns & Exchange Policy, and any other policies expressly incorporated by reference, constitute the complete agreement between the Customer and the Company regarding the use of the Website and the purchase of products or services.
No oral statement or prior communication shall modify these Terms unless confirmed in writing by the Company.
149. SURVIVAL OF PROVISIONS
Any provisions intended by their nature to survive termination or completion of a transaction shall remain in effect, including provisions relating to:
• payment obligations;
• intellectual property;
• dispute resolution;
• governing law;
• limitation of liability;
• indemnification;
• confidentiality; and
• enforcement of rights.
150. FINAL DECLARATION
By accessing, browsing, registering on, or placing an order through the Website or any official sales channel of Rang Rachna, You confirm that:
• You have carefully read these Terms and Conditions.
• You understand the rights and obligations contained herein.
• You agree to be legally bound by these Terms.
• You acknowledge that these Terms constitute a binding agreement between You and AV Textiles (Rang Rachna), subject to applicable law.
These Terms shall remain effective until replaced by a revised version published by the Company.
Revision History
• Version: 1.0
• Applicable To: www.rangrachna.in
• Business: AV Textiles – Rang Rachna
• Jurisdiction: Jalandhar, Punjab, India
• Governing Law: Laws of India
End of Terms & Conditionss
