Returns & Exchange
Returns & Exchange Policy
At Rang Rachna, every garment is carefully selected and quality-checked before dispatch. We strive to ensure that every customer enjoys a premium shopping experience. Please read our Returns & Exchange Policy carefully before making a purchase.
This policy forms an integral part of our Terms & Conditions and applies to all purchases made through www.rangrachna.in, our physical store, WhatsApp, social media platforms, or any other official sales channel.
Returns & Exchanges
Eligible Products
We accept returns or exchanges only for Ready-to-Ship products that:
* Are unused, unworn, unwashed, and undamaged.
* Have all original tags, labels, and packaging intact.
* Are returned in their original condition.
* Are requested within 24 hours of delivery.
Products returned without original tags or in a used or damaged condition will not be accepted.
Non-Returnable & Non-Exchangeable Items
The following items are not eligible for return, refund, or exchange:
* Customized or made-to-measure products.
* Altered or stitched garments.
* Bridal couture and specially ordered outfits.
* Discounted or sale items.
* Products purchased using promotional offers, loyalty points, or gift vouchers.
* Jewellery, accessories, belts, scarves, clutches, handbags, wallets, and footwear (unless received damaged).
* Any product specifically marked as Non-Returnable.
Exchange Policy
Eligible products may be exchanged for:
* Another size (subject to availability).
* Another product of equal or higher value.
* Store Credit.
Exchange requests must be submitted within 24 hours of delivery.
Once an exchanged product has been delivered, it will not be eligible for any further exchange.
Store Credit
If your exchange cannot be processed due to stock availability, Store Credit may be issued.
* Validity: 12 months from the date of issue.
* Store Credit can be redeemed only on www.rangrachna.in or at the Rang Rachna store.
* Store Credit cannot be redeemed for cash.
Refund Policy
Refunds are generally not offered.
Where a refund is approved under exceptional circumstances, it will be processed as Store Credit.
Approved store credits are issued within 5–7 business days after the returned product passes our quality inspection.
Restocking Charges
Approved returns or exchanges may be subject to a 15% restocking fee based on the product’s MRP.
Faulty or Damaged Products
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.
Email us: info@rangrachna.in
or WhatsApp:+91 98723 90448
Please include:
* Order Number
* Clear photographs of the product
* Images of the packaging
After verification, we will arrange a replacement, repair, or issue Store Credit, depending on the situation.
Cancellation Policy
Orders may be cancelled only if they have not been processed or dispatched.
Cancellation requests should be submitted within 24 hours of placing the order.
Once an order has been processed, stitched, customized, or shipped, cancellation will not be possible.
Approved cancellations will be refunded as Store Credit or to the original payment method, depending on the payment status and our discretion.
Return Shipping
Unless the return is due to an error on our part or a defective product:
* Customers are responsible for return shipping charges.
* Rang Rachna is not responsible for products lost or damaged while being returned.
Bulk Orders
Orders containing more than five products are considered bulk purchases and are not eligible for return, exchange, or refund.
Important Notes
* Product colours may vary slightly due to screen settings and photography.
* Standard sizing may differ slightly depending on the design and fabric.
* Minor variations in embroidery, handwork, prints, or handcrafted detailing are natural characteristics and are not considered defects.
* We reserve the right to refuse any return or exchange that does not comply with this policy.
Need Assistance?
Our Customer Care Team is always happy to assist you.
Rang Rachna – Women’s Ethnic Wear
📧 Email: info@rangrachna.in
📱 Call / WhatsApp: +91 98723 90448
🕚 Customer Support Hours: 11:00 AM – 10:00 PM (IST)
