Privacy & Cookie Policies

Last Updated: July 2026

Welcome to Rang Rachna ("Rang Rachna", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit www.rangrachna.in, shop with us online, communicate with us through WhatsApp or social media, or visit our store.

By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following information when you interact with us:

Name
Mobile Number
Email Address
Billing Address
Shipping Address
Date of Birth (where voluntarily provided)
Payment Information (processed securely through payment partners)
Purchase History
Customer Support Communications
IP Address
Browser Information
Device Information
Cookies and Website Usage Data

Providing personal information is voluntary; however, some services may not be available without it.

How We Use Your Information

We use your information to:

Process and deliver your orders.
Provide customer support.
Manage your account.
Send order confirmations and shipment updates.
Improve our website and services.
Personalize your shopping experience.
Prevent fraud and unauthorized transactions.
Comply with legal obligations.
Inform you about new collections, offers, and promotions (only where permitted).
Cookies

Our website uses cookies and similar technologies to:

Remember your preferences.
Maintain your shopping cart.
Improve website performance.
Analyse visitor behaviour.
Deliver a personalized shopping experience.

You can disable cookies through your browser settings, although some website features may not function properly.

Payment Security

We do not store your credit card or debit card details.

Online payments are securely processed through trusted PCI-DSS compliant payment gateways using industry-standard SSL encryption.

Sharing of Information

We respect your privacy.

Your personal information is shared only when necessary with:

Courier and logistics partners
Payment gateways
Technology service providers
Customer support providers
Government authorities where legally required

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Marketing Communications

With your consent, we may send:

New Arrival notifications
Exclusive offers
Festival promotions
Order updates
Collection launches

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting our customer support team.

Data Security

Protecting your information is our priority.

We use reasonable technical, administrative, and physical safeguards, including SSL encryption and secure servers, to protect your personal information from unauthorized access, misuse, disclosure, or alteration.

While we take every reasonable precaution, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Your Rights

You may request to:

Access your personal information.
Update or correct your information.
Delete your account (subject to legal retention requirements).
Withdraw consent for marketing communications.
Request details of the personal information we hold about you.

For assistance, please contact us using the details below.

Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders.
Provide customer support.
Comply with applicable laws.
Resolve disputes.
Enforce our agreements.

After this period, your information is securely deleted or anonymized where appropriate.

Third-Party Links

Our website may contain links to third-party websites.

Rang Rachna is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

The revised version will be posted on this page with the updated "Last Updated" date.

Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Jalandhar, Punjab, unless otherwise required by applicable law.

Contact Us

If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us:

Rang Rachna – Women's Ethnic Wear
Email: info@rangrachna.in
Call / WhatsApp: +91 98723 90448
Customer Support Hours: 11:00 AM – 10:00 PM (IST)

Address:
Rang Rachna
12–10, MBD Market,
Near Naaz Shopping Centre,
G.T. Road, Jalandhar, Punjab – 144001, India